Store FAQ

  • What is The Framer Store?

    The Framer Store is a custom line of apparel designed by Framer and manufactured & shipped by Monday Merch.

  • What is The Framer Store?

    The Framer Store is a custom line of apparel designed by Framer and manufactured & shipped by Monday Merch.

  • How does your apparel fit?

    Our sizes are unisex. Both T-shirts and sweaters come in an oversized fit. Use the size guide on each product page to find your best fit.

  • How does your apparel fit?

    Our sizes are unisex. Both T-shirts and sweaters come in an oversized fit. Use the size guide on each product page to find your best fit.

  • Are taxes and duties included on final price?

    For EU customers:
    VAT is already included in the final price. You won’t be charged any additional VAT or duties when your order is delivered.

    Orders shipped outside the EU may be subject to import duties and VAT, depending on the destination country's regulations. These charges are not included in the purchase price and are the responsibility of the recipient upon delivery.

    For UK customers:

    • Orders under £135: VAT is collected at checkout—nothing extra to pay on delivery.

    • Orders over £135: VAT isn’t collected at checkout. You’ll need to pay VAT (and possibly duties) when your order arrives.

    For all other countries:
    Taxes and duties depend on your local regulations and may vary.

  • Are taxes and duties included on final price?

    For EU customers:
    VAT is already included in the final price. You won’t be charged any additional VAT or duties when your order is delivered.

    Orders shipped outside the EU may be subject to import duties and VAT, depending on the destination country's regulations. These charges are not included in the purchase price and are the responsibility of the recipient upon delivery.

    For UK customers:

    • Orders under £135: VAT is collected at checkout—nothing extra to pay on delivery.

    • Orders over £135: VAT isn’t collected at checkout. You’ll need to pay VAT (and possibly duties) when your order arrives.

    For all other countries:
    Taxes and duties depend on your local regulations and may vary.

  • Where do you ship & what are the delivery times?

    Estimated delivery times: Please note, delivery times may be longer during the end-of-year and holiday period.

    EU: up to 5 business days
    UK: up to 5 business days
    USA: up to 7 business days

    We currently ship to all countries except the following:

    Afghanistan, Albania, Andorra, Angola, Azerbaijan, Belarus, Benin, Bhutan, British Indian Ocean Terr., Brunei, Central African Republic, Chad, Christmas Islands, Cocos (Keeling) Islds, Congo – Kinshasa, Cook Islands, Cuba, Curaçao, Falkland Islands, Fiji, French Southern Territories, Georgia, Greenland, Heard Island and McDonald Islands, Honduras, Iceland, Iran, Libya, Mayotte, Nauru, Niue, Norfolk Isds, North Korea, Palestinian Territories, Philippines, Pitcairn Islands, Russia, Solomon Islands, Somalia, South Georgia and the South, Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Syria, Tokelau, Turkey, Turkmenistan, Tuvalu, Ukraine, U.S. Outlying Islands, Vatican City, Venezuela, Western Sahara, Yemen

  • Where do you ship & what are the delivery times?

    Estimated delivery times: Please note, delivery times may be longer during the end-of-year and holiday period.

    EU: up to 5 business days
    UK: up to 5 business days
    USA: up to 7 business days

    We currently ship to all countries except the following:

    Afghanistan, Albania, Andorra, Angola, Azerbaijan, Belarus, Benin, Bhutan, British Indian Ocean Terr., Brunei, Central African Republic, Chad, Christmas Islands, Cocos (Keeling) Islds, Congo – Kinshasa, Cook Islands, Cuba, Curaçao, Falkland Islands, Fiji, French Southern Territories, Georgia, Greenland, Heard Island and McDonald Islands, Honduras, Iceland, Iran, Libya, Mayotte, Nauru, Niue, Norfolk Isds, North Korea, Palestinian Territories, Philippines, Pitcairn Islands, Russia, Solomon Islands, Somalia, South Georgia and the South, Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Syria, Tokelau, Turkey, Turkmenistan, Tuvalu, Ukraine, U.S. Outlying Islands, Vatican City, Venezuela, Western Sahara, Yemen

  • What is the shipping cost?

    All orders are fulfilled and shipped by Monday Мerch from the Netherlands. Final shipping costs are calculated at checkout based on the delivery address provided.

    Shipping Costs:
    We charge €7-10 for most countries within the European Union. Exact shipping costs are dependent on location and calculated on checkout.

  • What is the shipping cost?

    All orders are fulfilled and shipped by Monday Мerch from the Netherlands. Final shipping costs are calculated at checkout based on the delivery address provided.

    Shipping Costs:
    We charge €7-10 for most countries within the European Union. Exact shipping costs are dependent on location and calculated on checkout.

  • How can I track my order?

    Once your order ships, you'll receive a tracking number via email. If you haven't received the tracking email within 10 business days of placing your order, please reach out over support.

  • How can I track my order?

    Once your order ships, you'll receive a tracking number via email. If you haven't received the tracking email within 10 business days of placing your order, please reach out over support.

  • How do I contact support?

    All orders are fulfilled and shipped by Monday Мerch. If you have any questions, please fill out the support form and include your contact details with your request.

  • How do I contact support?

    All orders are fulfilled and shipped by Monday Мerch. If you have any questions, please fill out the support form and include your contact details with your request.

  • What if I need to cancel my order?

    If your order has not yet shipped, please fill out the support form with your order number and contact details as soon as possible. We’ll do our best to cancel it before it leaves our warehouse.
    Once an order has shipped, it can no longer be canceled and will need to be processed as a return after delivery.

  • What if I need to cancel my order?

    If your order has not yet shipped, please fill out the support form with your order number and contact details as soon as possible. We’ll do our best to cancel it before it leaves our warehouse.
    Once an order has shipped, it can no longer be canceled and will need to be processed as a return after delivery.

  • What is your return policy?

    If you are located in the EU or UK, you have the right to return your order within 14 calendar days after delivery for any reason. Return shipping costs are the customer’s responsibility. Reach out to support to initiate this process and receive the ship-back details.

    At this time, we can’t accept returns from the USA due to sustainability reasons.
    For other countries, return policies may vary depending on your location.

  • What is your return policy?

    If you are located in the EU or UK, you have the right to return your order within 14 calendar days after delivery for any reason. Return shipping costs are the customer’s responsibility. Reach out to support to initiate this process and receive the ship-back details.

    At this time, we can’t accept returns from the USA due to sustainability reasons.
    For other countries, return policies may vary depending on your location.

  • What if the item I want is out of stock?

    All apparel from The Framer Store is limited edition. Follow us on Instagram or X for restocks and new drops.

  • What if the item I want is out of stock?

    All apparel from The Framer Store is limited edition. Follow us on Instagram or X for restocks and new drops.

  • What payment methods do you accept?

    We accept all major credit and debit cards, including Visa, Mastercard, Maestro, and UnionPay, in addition to Apple Pay and Google Pay. All payments are securely processed through our trusted payment gateway, Shopify.

  • What payment methods do you accept?

    We accept all major credit and debit cards, including Visa, Mastercard, Maestro, and UnionPay, in addition to Apple Pay and Google Pay. All payments are securely processed through our trusted payment gateway, Shopify.

  • Is the merch sustainably made?

    Absolutely. Monday Merch is committed to sustainability, offering products made from eco-friendly materials like 100% organic cotton, recycled plastics (RPET), cork, sugarcane, vegan leather, wheat straw, wood, and coffee residue. They also partner with sustainable brands such as The North Face, Columbia, Fjällräven, and Herschel. Their efforts are backed by an Ecovadis Gold Sustainability Certification and ISO 14001.

  • Is the merch sustainably made?

    Absolutely. Monday Merch is committed to sustainability, offering products made from eco-friendly materials like 100% organic cotton, recycled plastics (RPET), cork, sugarcane, vegan leather, wheat straw, wood, and coffee residue. They also partner with sustainable brands such as The North Face, Columbia, Fjällräven, and Herschel. Their efforts are backed by an Ecovadis Gold Sustainability Certification and ISO 14001.

  • I received a discount code, how should I use it?

    After you’re at the checkout:

    1. Look for the field that says "Discount code" it’s on the right side or under your order summary (on mobile, you might need to tap a dropdown).

    2. Type or paste your code into that field.

    3. Click Apply.

    4. You’ll see the discount reflected in your total before you complete your purchase.

  • I received a discount code, how should I use it?

    After you’re at the checkout:

    1. Look for the field that says "Discount code" it’s on the right side or under your order summary (on mobile, you might need to tap a dropdown).

    2. Type or paste your code into that field.

    3. Click Apply.

    4. You’ll see the discount reflected in your total before you complete your purchase.